Refund Policy

1. General Refund Terms

All sales and payments made through the Service are final and non-refundable, except as specifically stated in this policy or required by applicable law.

2. Eligibility for Refunds

Refunds may be issued in the following circumstances:

• Service Issues: If a technical issue or malfunction with the Service, not caused by the user, prevents you from using a paid feature as intended, you may be eligible for a refund.
• Unauthorized Transactions: If a payment was made fraudulently or without your authorization, please contact us immediately to investigate the issue and determine if a refund is appropriate.

Refunds are not provided for:

• Change of mind or dissatisfaction with the results generated by image generation models.
• User error or failure to comply with the Service instructions.
• Issues related to third-party services or APIs that are not controlled by ImagineBox.

3. How to Request a Refund

To request a refund, please contact us at admin@imaginebox.me within 14 days of the transaction, including the following details:

• Your account email.
• The transaction ID or receipt provided to you through email at the time of purchase.
• A description of the issue or reason for the refund request.

4. Refund Process

Once we receive your refund request, we will review the details and notify you via email whether your request has been approved or denied. If approved, the refund will be processed to the original payment method within 7 business days.

5. Refund Denials

We reserve the right to deny refund requests that do not meet the conditions outlined in this policy or if there is evidence of abuse or misuse of the Service.

6. Changes to this Privacy Policy

We reserve the right to update this Refund Policy at any time. If we make changes, we will notify you through email and by updating the “Last Updated” date at the top of this page. Your continued use of the Service after any changes indicates your acceptance of the updated Refund Policy.